FAQ

About the Products

1. Do you offer the rental service?
Unfortunately, we do not offer rental service. But we offer the gowns at the best price.
2. Will my item be exactly the same color as what is shown on your website?
There might be a slight difference between the actual dress and computer monitors. If you are strict about the color, we encourage you to order a color swatch at first.
3. What is the best way to choose my size?
Compare your measurements with our Size Chart and follow our How to Measure guide. Choose an available standard size or the Custom Size option if it is offered on the product page. Custom sizing does not guarantee a perfect fit; local alterations may still be needed.
4. What should I do if I need a custom size dress?
If Custom Size is available on the product page, select it and provide the requested measurements using our measuring guide. Custom sizing is offered at no extra charge where stated on the product page. Contact customer care before ordering if you need help or cannot find this option.
5. Can I make changes to a dress design?
Custom sizing is different from changes to a dress design, fabric, or construction. Such changes are not automatically included or guaranteed. Contact customer care before ordering to ask whether a particular change is possible. Any agreed changes, additional charges, and revised preparation time must be confirmed before you place the order.
6. Do you have a physical store?
We currently sell online and do not have a physical retail store. Please review the product information, size chart, and measuring guide before ordering. Contact customer care if you need assistance.

7. Are standard-size items ready-made?

All Angrila clothing is made to order, including standard-size and Custom Size items. We begin making each garment after you place your order, according to the style, color, and size you select. Selecting a standard size does not mean you are purchasing a ready-made or in-stock garment.

Standard-size items are made using our size-chart measurements. Custom Size items are made using the measurements you provide.

Because both options involve production after ordering, our made-to-order cancellation policy applies to all clothing. Cancellation before shipment and returns after delivery are separate processes: eligible standard-size clothing remains covered by our 15-day return policy, while Custom Size items are excluded from change-of-mind returns. Rights relating to faulty, damaged, or incorrect items remain unaffected.

Shipping, Delivery & Orders

1. When will my order ship?

Production or processing takes approximately 11–13 business days for wedding dresses, 9–11 for other clothing, 5–6 for flower girl dresses, 3 for color swatches, and 4–6 for other accessories. Standard and Custom Size clothing are both made to order. Shipping time is additional; check the product page for item-specific timing.

2. How long will delivery take?

Total delivery time includes preparation plus shipping. Standard transit is 5–8 business days after dispatch. Expedited transit is 3–6 business days for clothing and other accessories, or 5–8 for swatches. Swatch Standard and Expedited have the same transit time. Check the product page for the total estimate. We ship only to the 48 contiguous U.S. states and Washington, D.C.

3. Are the delivery times calendar days or business days?

Our production, processing and shipping estimates use business days, Monday–Friday. The confirmation day is Day 0; weekend confirmations use the following Monday as Day 0. Counting starts on the next business day. Shipping begins after dispatch and excludes U.S. public holidays. Factory closures and carrier or customs delays may extend estimated arrival dates.

4. Does Expedited Shipping mean faster production?

No. Expedited Shipping does not shorten production or processing. It reduces transit time for clothing and other accessories only; color swatches have the same transit time with Standard and Expedited Shipping.

5. How much does shipping cost?

Standard Shipping is $14.99 for clothing and accessory-only orders, or $6.99 for swatch-only orders. Free Standard Shipping on orders with a merchandise subtotal of US$129 or more after discounts. Expedited Shipping is $25.99 for clothing and accessory-only orders or $6.99 for swatch-only orders. Swatch Standard and Expedited have the same transit time.

We ship only to the 48 contiguous U.S. states and Washington, D.C. Mixed orders using the same shipping option pay its highest applicable rate once; different options for separate shipments have combined charges. See our Shipping Policy for full details; final options and charges are shown at checkout before payment.

6. Will items in my order ship separately?

Items in the same shipment wait until all items in that shipment are ready. Checkout shows available shipping options. If you select different methods for separate shipments, the charges are added together. Order swatches separately if you need them before a made-to-order garment.

7. Which countries do you ship to?

We currently ship only to the 48 contiguous U.S. states and Washington, D.C. We do not currently ship to Alaska, Hawaii, Guam, Puerto Rico, other U.S. territories or outlying islands, or destinations outside the United States.

8. How can I track my order?

We will email your tracking information after dispatch. Tracking may not update immediately or during transfers between carrier facilities. If your parcel has not arrived within the estimated delivery period or appears to be missing, contact us with your order number.

9. Can I cancel my order?

All products follow the same cancellation schedule: a full refund within 24 hours of payment; a 70% item refund plus attributable shipping charges after 24 hours and up to 72 hours; a 50% item refund plus attributable shipping charges after 72 hours and up to 120 hours; and attributable shipping charges only after 120 hours, before dispatch. These periods include weekends and public holidays. Email service@angrila.com to request cancellation. Once shipped, an order cannot be stopped through the pre-shipment cancellation process. Applicable statutory rights remain unaffected.

10. Can I return color swatches or accessories?

Color swatches and accessories are not eligible for change-of-mind returns. If an item arrives faulty, damaged, incorrect, or otherwise does not match your order, contact service@angrila.com for assistance. Applicable statutory consumer rights remain unaffected. Cancellation before shipment follows the same cancellation schedule as all other products.

11. Will I have to pay import duties or taxes?

Not necessarily. Additional import duties, import taxes, or customs clearance fees may apply to some shipments, depending on the destination and shipment. Any such charges collected by Angrila will be shown at checkout. If customs or the carrier separately charges additional import fees that were not collected at checkout, you are responsible for paying them. Free shipping does not cover these separately assessed charges.

12. Do you ship to PO Boxes?

Yes, within our delivery area. PO Box addresses are eligible for Standard Shipping only. For Expedited Shipping, please use a physical street address.