Shipping
1. Production, Processing & Delivery Time
All clothing is made to order
All Angrila clothing is made to order, including standard-size and Custom Size items. We begin making each garment after you place your order, according to the style, color, and size you select. Selecting a standard size does not mean you are purchasing a ready-made or in-stock garment.
Standard-size items are made using our size-chart measurements. Custom Size items are made using the measurements you provide.
Because both options involve production after ordering, our made-to-order cancellation policy applies to all clothing. Cancellation before shipment and returns after delivery are separate processes: eligible standard-size clothing remains covered by our 15-day return policy, while Custom Size items are excluded from change-of-mind returns. Rights relating to faulty, damaged, or incorrect items remain unaffected.
Production or processing time is separate from shipping time. Estimated total delivery time = production or processing time + shipping time.
All production, processing and shipping ranges below are in business days (Monday–Friday). The confirmation day is Day 0. Weekend confirmations use the following Monday as Day 0. Counting starts on the next business day. Shipping time starts after dispatch. Shipping dates exclude U.S. public holidays. Factory closures, customs and carrier delays may extend estimates.
| Product category | Estimated production or processing time |
|---|---|
| Wedding dresses | 11–13 business days |
| Other clothing, including standard and Custom Size items | 9–11 business days |
| Flower girl dresses | 5–6 business days |
| Color swatches | 3 business days |
| Other accessories | 4–6 business days |
Any item-specific production or processing time is shown on its product page before purchase. Expedited Shipping does not shorten preparation.
2. Shipping to the Contiguous United States
The following estimates apply only to the 48 contiguous U.S. states and Washington, D.C.
| Shipping method | Estimated transit time after dispatch |
|---|---|
| Standard Shipping — all products | 5–8 business days |
| Expedited Shipping — clothing and other accessories | 3–6 business days |
| Expedited Shipping — color swatches | 5–8 business days |
For a single-item order, estimated total delivery times from order confirmation are:
| Product category | Standard Shipping | Expedited Shipping |
|---|---|---|
| Wedding dresses | 16–21 business days | 14–19 business days |
| Other clothing | 14–19 business days | 12–17 business days |
| Flower girl dresses | 10–14 business days | 8–12 business days |
| Color swatches | 8–11 business days | 8–11 business days |
| Other accessories | 9–14 business days | 7–12 business days |
PO Box addresses: Standard Shipping only. A physical street address is required for Expedited Shipping.
We do not ship to Alaska, Hawaii, U.S. territories, outlying islands, or destinations outside the United States.
3. Shipping Charges & Free Shipping
All rates below are in USD and apply to the 48 contiguous U.S. states and Washington, D.C.
| Order type | Standard: under $129 | Standard: $129 or more | Expedited |
|---|---|---|---|
| Clothing & accessory-only orders | $14.99 | Free | $25.99 |
| Swatch-only orders | $6.99 | Free | $6.99 |
Free Standard Shipping on orders with a merchandise subtotal of US$129 or more after discounts. Shipping charges, taxes, and duties do not count toward the free-shipping threshold. There are no product-category exclusions.
For mixed orders using the same Standard or Expedited option, the highest applicable shipping rate is charged once. If you select different methods for separate shipments, their charges are added together. Final options and charges are shown at checkout.
Free shipping covers Standard Shipping only and does not shorten preparation or transit. Expedited Shipping is charged separately. Swatch Standard and Expedited have the same price and transit time.
4. Other Countries & Destinations
We currently ship only to the 48 contiguous U.S. states and Washington, D.C. We do not currently ship to Alaska, Hawaii, Guam, Puerto Rico, other U.S. territories or outlying islands, or destinations outside the United States.
5. Orders Containing Multiple Items
Items grouped in the same shipment are dispatched once all items in that shipment are ready. Its estimated delivery time uses the longest preparation time in that shipment plus the selected shipping transit time.
Available shipping options are shown at checkout. If you choose different methods for separate shipments, their shipping charges are added together. For earlier delivery of swatches, order them separately from clothing that requires a longer production period.
6. Expedited Shipping & Event Dates
For clothing and other accessories, Expedited Shipping reduces transit time after dispatch. It does not shorten production or processing. Color swatches have the same transit time with Standard and Expedited Shipping.
Selecting Expedited Shipping or telling us your event date does not create a guaranteed delivery date.
If you need your order for a particular event, please contact service@angrila.com before ordering so that we can check whether your requested timing is feasible. Do not assume that an earlier delivery or expedited production service is available unless we have specifically confirmed it.
7. Dispatch & Tracking
Once your order has been dispatched, we will email you the tracking information.
Tracking may not update immediately after dispatch or while a parcel is moving between carrier facilities. If tracking remains unchanged beyond the estimated transit period, or your parcel appears to be missing, please contact us with your order number so that we can investigate with the carrier.
8. Delivery Estimates, Delays & Customs
Delivery dates and time ranges are estimates. Actual delivery may be affected by carrier operations, public holidays, severe weather, customs inspections, or other disruptions.
If we become aware of a delay affecting your order, we will contact you with the available information. Please contact us if your order has not arrived within its estimated delivery period.
Taxes, Duties & Customs Fees
Depending on the destination and shipment, additional import duties, import taxes, or customs clearance fees may apply. Not every order incurs these additional charges.
Any such charges collected by Angrila will be shown at checkout. If customs or the carrier separately requests additional import charges that were not collected at checkout, the customer is responsible for paying them directly to the relevant authority or carrier. Payment may be requested before or upon delivery.
Free shipping covers the shipping charge only; it does not cover any additional import charges assessed separately.
Nothing in this policy limits your rights under applicable consumer protection laws.
9. Order Cancellations
The following cancellation schedule applies to all products, including clothing, color swatches, and accessories. There is no separate cancellation exception for in-stock accessories.
| Time your cancellation request is first sent after payment | Refund |
|---|---|
| Within 24 hours, including the 24-hour point | Full refund |
| More than 24 hours, up to and including 72 hours | 70% of the amount paid for the cancelled items, plus attributable shipping charges |
| More than 72 hours, up to and including 120 hours | 50% of the amount paid for the cancelled items, plus attributable shipping charges |
| More than 120 hours, before shipment | Attributable shipping charges only |
These periods run continuously and include weekends and public holidays.
Email service@angrila.com with your order number and the items you wish to cancel. The time you first send your request determines the applicable period and whether the request was submitted before dispatch. Our response time will not move your request into a later period.
Once an order has shipped, it cannot be stopped through our pre-shipment cancellation process. Any applicable return or statutory withdrawal rights remain available.
For partial cancellations, refundable shipping charges are based on the shipping costs attributable to the cancelled items. Our standard cancellation deductions do not apply where applicable law entitles you to a full refund, including qualifying cancellations resulting from delayed shipment. Mandatory consumer rights take precedence over this schedule.
10. Contact Us
For questions about production, shipping, tracking, delivery estimates, or cancellations, email service@angrila.com. Please include your order number if you have already placed an order.
