Angrila is a leading fashion store offers wedding dresses, occasion dresses, flower girl dresses, and all the dresses now are made-to-order. Whether you ordered a standard size or custom measurements, the materials cannot be reused once the creation begun. If for any reason your dress needs adjustments or return, please contact our Customer Service team to confirm and process.
FOR ALL STANDARD SIZE ORDERS AND ACCESSORIES
Angrila will issue a refund of the returned product if you are not satisfied with your order. Shipping and any rush fees will not be refunded. The item must be returned in its original condition within 5 days of its arrival to you. The item must be unworn, unwashed, unaltered, and undamaged with the original tags attached.
For dresses you will get 20% - 40% refund if you keep it; you will get 50% - 60% refund if your return it.
For gifts you will get 50% refund if you keep it; you will get 90% refund if your return it.
FOR ALL CUSTOM FIT ORDERS
Customized dresses are made specifically for you and no one else will be able to wear it. So, sorry to let you know we are unable to accept returns on custom dress. Please check your measurements, color and style carefully before ordering the dress.
DEFECTIVE, DAMAGED OR MIS-SHIPPED ITEMS
Please provide some pictures photos or video and get "Proof of Damage" documentation from the delivery carrier to show the details within 3 days after receiving it. 100% refund will be given after we confirm it and receive return package.
HOW TO RETRUN
- Please submit a return request via email within 3 days of receiving your order to make sure you are eligible for a return. Photos or other evidence that clearly shows the problems, including quality issues, damage during shipping, color/ style/ size errors.
- We confirm it and provide you the return shipping address. (Return without our confirm will not accept.)
- Provide us the shipping tracking number within 5 days after you get our shipping address.
- We process the refund in 5 - 7 working days after receiving the returned item.
Please note: You need pay the shipping fee from your address to Angrila when you returned it back.
We will processing your order as soon as we can, usually in 1 working days, but we also understand that sometimes customers need to cancel the order due to some reason. Please check below if you can cancel the order and how much you will get refund.
- Unpaid Orders: will be automatically cancelled without payment in 7 days.
- aid and contact us within 24 hours: 100% refund.
- During processing: depends on how much we process. Please contact us to confirm.
- Shipped: sorry, you can’t cancel the order.