Refund policy

1. Return Eligibility

You may request a return for eligible standard-size clothing within 15 calendar days if the fit, style, or occasion no longer works for you.

The return request period starts on the day after you receive the item and includes weekends and public holidays. For items delivered separately, the period is calculated individually from the date you receive each item, unless applicable law provides otherwise.

To qualify for a return under this policy, items must:
• Be unworn, unwashed, unaltered, and undamaged.
• Have all original tags and any hanging ribbons attached.
• Include all accessories or components originally supplied with the item.
• Be free from stains, makeup, deodorant marks, odors, pet hair, and other signs of use.

You may carefully try on clothing indoors to check the fit. Wearing an item to an event goes beyond trying it on.

Please use the original packaging where possible. Missing outer packaging alone will not make an otherwise eligible item non-returnable, provided it is securely packed for return.

Standard-size clothing remains eligible under this policy even when it is made after you place your order. Selecting a standard size or a color offered on the product page does not, by itself, make an item custom-made.

2. Non-Returnable Items

The following items are not eligible for change-of-mind returns under our voluntary return policy:
• Custom-size items made to your individual measurements.
• Color swatches and accessories, including jewelry, headpieces, veils, petticoats, and other products sold as accessories.
• Personalized or individually modified items, where the modification and return restriction were disclosed before purchase.
• Final Sale items clearly identified as non-returnable before purchase.

An ordinary discount, sale price, or promotional code does not make an item Final Sale unless it is expressly identified as such.

These exclusions do not remove your rights if an item is faulty, damaged, incorrect, or otherwise does not conform to your order. Mandatory consumer rights may also apply; please see Section 9.

3. How To Request A Return

Step 1 — Email info@angrila.com within the 15-day return request period. Include your order number and identify the items you wish to return. You may share your reason to help us assist you. For damaged, faulty, or incorrect items, please include relevant photos.

Step 2 — Our customer service team will review your request and provide return instructions and the correct return address.

Step 3 — Send your return within 14 calendar days of receiving those instructions. Include your order number or return form inside the parcel.

Step 4 — Use a tracked shipping service and keep your shipping receipt and tracking number until your refund is complete.

The date you first email us determines whether your request was submitted on time. Our response time will not shorten your return request period.

Please contact us before sending anything back. Do not assume that the address on your parcel or a company address shown elsewhere on our website is the correct return address. Returns sent to an incorrect address may be delayed or misdirected.

Please obtain confirmation before combining returns from different orders in one parcel so that each item can be correctly identified.

These instructions do not make the exercise of a statutory right of withdrawal subject to our prior approval.

4. Return Shipping & Fees

For change-of-mind returns:
• You are responsible for arranging and paying for return shipping directly with your chosen carrier.
• We do not provide return shipping labels.
• We do not charge a return processing fee or restocking fee.
• We will not deduct return shipping costs from your refund when you have paid the carrier directly.
• Original outbound shipping charges are non-refundable, except where applicable law requires otherwise.
• If your order qualified for free shipping, we will not retrospectively charge the original outbound shipping cost because you return an item.

The return destination is Hong Kong. Our customer service team will provide the specific return address in your return instructions. Return shipping costs depend on your location, chosen carrier, and parcel size and weight. If you are outside Hong Kong, international return shipping may be required. Please consider these costs before purchasing.

Duties or import taxes paid directly to a customs authority or carrier are not refunded by Angrila. Please contact the relevant authority or carrier about any available refund.

If a return is required because of a confirmed manufacturing fault, shipping damage, or an error on our part, we will reimburse the necessary return shipping costs against a shipping receipt or other valid proof of payment. Please contact us before arranging shipment so that we can confirm the appropriate return method. Keep your shipping receipt and tracking details and send them to info@angrila.com for reimbursement. This does not restrict any remedy required by applicable law.

5. Refunds

Once we receive and inspect your return, we will notify you of the outcome and process an approved refund within 3–5 business days.

Refunds will be issued to your original payment method. We will not require you to accept store credit instead of a refund.

Your refund will be based on the amount actually paid for the returned item, after any allocated discounts, together with applicable refundable taxes. Original shipping charges and return shipping costs are handled as described in Section 4.

After we issue your refund, your bank or payment provider may take a further 5–8 business days to display the funds. Actual timing depends on your payment provider. Any shorter refund deadline required by applicable law will apply.

If a return does not meet the conditions of this policy, we will explain the reason and contact you about the available next steps.

6. Damaged, Faulty, Or Incorrect Items

Please inspect your order after delivery and contact info@angrila.com promptly if an item arrives damaged, has a manufacturing fault, or does not match what you ordered.

Please provide your order number, a description of the issue, and relevant photos. For sizing concerns, we may ask for photos showing measurements taken according to our measuring instructions.

If we confirm a problem caused by us, we will arrange an appropriate remedy. Where a refund is due, it will include the affected item's purchase price, applicable refundable taxes, any refundable original shipping charges, and necessary return shipping costs. Return shipping reimbursement is handled as described in Section 4.

Custom-size items, accessories, and Final Sale items remain covered for faults or order errors. The 15-day change-of-mind return period does not limit your statutory rights concerning faulty or non-conforming goods.

Please contact us before commissioning alterations to correct a reported issue. Any voluntary alteration reimbursement must be agreed with us in advance, including the amount, and supported by a receipt. This does not restrict any remedy required by law.

Slight differences caused by screen settings, lighting, or the way different fabrics reflect color do not necessarily mean that the wrong color was supplied. We will review substantial discrepancies individually. This does not prevent an otherwise eligible standard-size item from being returned under our change-of-mind policy.

7. Exchanges

We do not offer a direct exchange service.

If you would like a different size, color, or style, please return the original item if it is eligible and place a new order. New orders are subject to the prices, availability, production times, and shipping times shown when the new order is placed.

This does not exclude any replacement or other remedy required by applicable law for faulty or incorrect goods.

8. Order Cancellations

The following cancellation schedule applies to all products, including clothing, color swatches, and accessories. There is no separate cancellation exception for in-stock accessories.

• Within 24 hours of payment, including the 24-hour point: full refund.
• More than 24 hours, up to and including 72 hours after payment: 70% of the amount paid for the cancelled items, plus attributable shipping charges.
• More than 72 hours, up to and including 120 hours after payment: 50% of the amount paid for the cancelled items, plus attributable shipping charges.
• More than 120 hours after payment, before shipment: attributable shipping charges only.

These periods run continuously and include weekends and public holidays.

Email info@angrila.com with your order number and the items you wish to cancel. The time you first send your request determines the applicable period and whether the request was submitted before dispatch. Our response time will not move your request into a later period.

Once an order has shipped, it cannot be stopped through our pre-shipment cancellation process. Any applicable return or statutory withdrawal rights remain available.

For partial cancellations, refundable shipping charges are based on the shipping costs attributable to the cancelled items. Mandatory consumer rights take precedence over this cancellation schedule.

9. Statutory Consumer Rights

Nothing in this policy limits any mandatory consumer rights that apply to your purchase. Where those rights differ from this policy, applicable law takes precedence, including over our cancellation schedule and non-returnable item categories.

For purchases covered by UK or EU distance-selling rules, eligible goods generally carry a 14-day statutory right of withdrawal without giving a reason. To exercise that right, email us a clear statement of your decision. Prior approval is not required. Return the goods within 14 days after notifying us.

For a qualifying withdrawal of the whole order, we will refund the standard outbound delivery charge. Additional charges for an upgraded delivery service need not be refunded. You pay the direct return shipping cost unless the return concerns faulty or incorrect goods or applicable law requires otherwise.

Refunds are due within 14 days of your withdrawal notification, although we may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever is earlier, where permitted by law. Deductions may apply for handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Statutory exceptions may apply to genuinely personalized goods or certain sealed goods that are unsuitable for return for health or hygiene reasons once unsealed. Accessories and discounted goods are not automatically excluded from statutory withdrawal rights.

10. Contact & Return Destination

For return requests, refund questions, or cancellation requests, email info@angrila.com. Please include your order number and the relevant item details so that we can assist you.

Return destination: Hong Kong.
Our customer service team will provide the specific return address in your return instructions.

Please contact us for the correct return instructions before shipping an item back.