Order Changes Policy
Order Changes Policy
Our ability to make changes to your order (such as color or size) depends on the type of item you ordered.
This article provides detailed information on our Order Changes Policy.
Color Size Changes
Depending on the type of item you ordered, our color size change time window will differ slightly.
Ready-Made Items
Processing Time: These items are processed quickly before shipping.
Examples: Final Sale Items, Clearance Sale Items, Swatches, 48-Hour Ship Items, etc.
Change Window: Within 1 hour of order confirmation.
Procedure: Email our customer service team with your order number and change request for color or size within 1 hour.
Made-To-Order Items
Processing Time: Several days for production.
Examples: Bridesmaid Dresses, Mother of the Bride Dresses, Wedding Dresses, etc.
Change Window: Within 24 hours of order confirmation.
Procedure: Email our customer service team with your order number and change request for color, size or measurement within 24 hours.
Please note:After the 24-hour change window, orders move into production and cannot be changed.
Order Changes Service Cost
We understand that mistakes can lead to incorrect orders, but we also need to cover some of the costs that have already been incurred. If you need to modify your order information during 24 hours to 120 hours after placing the order (if the order has not shipped) , we will charge a modification fee of $10 per item. No changes can be made after 120 hours.
Please note:This clause applies only to standard products, not customized products.
Special Size Changes
We can only offer free changes from standard size to standard size, or from custom size to custom size. If you need to change the standard size to custom size, please contact our customer service with your order number and your change request in your email, then we will help make the change.
Add or Delete Items
If you need to add or delete items within the change window, please email our customer service team with your order number and change request. They will help delete the item you don’t want or add the item you need to your existing order.
Shipping Address Changes
We understand that sometimes you may input the wrong address when placing your order and need to change it after. Please contact our customer service to change it before the order ships. Changes cannot be made once the order is shipped.
Important Notes
Due to time zone differences, there may be delays in processing change requests. Therefore, we suggest you submit your change request within the following change window:
Ready-Made Items: 2 hour
Made-to-Order Items: 24 hours
If you submit your change request after the change window, we reserve the right to refuse your request. And if the order ships before we start processing your request, changes cannot be made, and we are not liable for this situation.
While we accept some change requests for Made-to-Order Items, we recommend avoiding changes to minimize material waste. Keep in mind that the majority of Angrila's made-to-order products are to help minimize our carbon footprint and reduce environmental waste. Changes after production may cause more waste of the materials. Therefore, we recommend that you consider what changes you need and leave a note before placing an order, and ensure your order information is correct before placing the order.
At Angrila, we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you!
A few things to remember about custom dresses:
Custom dresses are made specifically to the measurements you color choice or provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it's made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering.
Sizes shown on product pages are in U.S. sizes and are given to us by the designer.
Please note that designers may use different sizing conventions from each other or from other types of clothing you may be used to, so make sure to check the measuring guide we provide on each product page and match it to the product's size chart to ensure your best fit!
We understand that sometimes small alterations are needed, we offer limited alterations reimbursement for the reason caused by us for our custom sizes. Simply send us a picture of your receipt from the tailor and your order number and we'll do the rest! Yes, it really is that easy!
It's also important to remember that there are many different body shapes and alteration is very often required on special occasion dresses to make it just right for you!